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Office Manager Summary
We are looking for an Office Manager to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety.
What does an Office Manager do?
Office manager duties and responsibilities include scheduling meetings and appointments, making office supplies arrangements, greeting visitors and providing general administrative support to our employees. Previous experience as a Front Office Manager or Office Administrator would be an advantage. A successful Office Manager should also have experience with a variety of office software (email tools, spreadsheets and databases) and be able to accurately handle administrative duties.
Ultimately, the Office manager should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation.
About the role of Office Manager
High school education and or relevant training and experience required. Additional education preferred
Must have excellent mathematical and computer skills
Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates
Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations
Must have a comprehensive knowledge of service standards, guest relations, and etiquette
Monitor lobby traffic and control the flow of non-guests entering the hotel when needed
Accurately perform all cash handling and safety deposit box procedures
Have a full working knowledge and expertise of each shift including night audit
Ability to accurately use various office software
Transmit and receive messages using all communication avenues
Qualifications for Office Manager
Customer focused with excellent customer service skills.
Experience with Opera PMS and/or Colleague Advantage is a plus but not required.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to access and accurately input information using a moderately complex computer system.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to stand and move throughout front office and continuously perform essential job functions.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests
You have excellent oral, written, and interpersonal communication skills