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Restaurant Manager Summary
We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.
We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
About the role of Restaurant Manager
High school education and or relevant training and experience required. Additional education preferred
Must have excellent mathematical and computer skills
Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates
Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations
Must have a comprehensive knowledge of service standards, guest relations, and etiquette
Monitor lobby traffic and control the flow of non-guests entering the hotel when needed
Accurately perform all cash handling and safety deposit box procedures
Have a full working knowledge and expertise of each shift including night audit
Ability to accurately use various office software
Transmit and receive messages using all communication avenues
Qualifications for Restaurant Manager
Customer focused with excellent customer service skills.
Experience with Opera PMS and/or Colleague Advantage is a plus but not required.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to access and accurately input information using a moderately complex computer system.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to stand and move throughout front office and continuously perform essential job functions.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests
You have excellent oral, written, and interpersonal communication skills